Resident Guidelines

We know you have choices and we thank you for choosing Plaza Riviera!

General Information:

Key System

Each adult resident listed on the Rental Agreement will be provided with a key fob to open the electronic deadbolt to your apartment. This fob also allows access to the hallway entrances, rooftop deck, trash room, elevator, and bike storage. 

Paying your Rent

Rent is due on the 1st of each month. Please use the Resident Portal on www.plazarivierasb.com to pay your rent. You may also set up auto-pay on the 1st, 2nd or 3rd of each month. Please note that rent due for the upcoming month will not be posted to your Current Balance until the 1st of that month. You may submit a pre-payment to your account at any time and the payment will be applied accordingly.

Electric Service

An electric service account should be requested with Southern California Edison prior to moving in at (800) 655-4555 or www.sce.com. The service start date must start the same day as your lease start date. SCE will bill you monthly via postal mail or electronically and provide instructions to create an online account for bill payment. If you are concerned about power outages, consider subscribing to SCEs notification service. 

Water Service

Plaza Riviera Management is contracted with a third-party billing provider, Conservice, for water service billing. Your water charges will be automatically posted to your account by the 20th of each month, for the previous month's usage and will become due on the following 1st of the month. One-time or recurring payments can be set up through your Resident Portal. The monthly bill will also be available in your Resident Portal documents section.

Internet and Cable Service:

You may choose to order internet and/or cable from Cox communications at (855) 204-8385 or www.cox.com.  

Parking/Car Lift System

Please park only in your designated parking space in the Carmatrix Parking System listed on your Rental Agreement. Please notify the management team if your vehicle information changes by emailing plazarivierasb@fah.com. You will be provided with one remote control. Visitors will need to park on the street. Please note that the City has scheduled street sweeping on Tuesdays on Philinda and will ticket if parked between the hours of 8-10am. Parking enforcement is suspended during Stay-at-Home Orders.

Guests

Please email our management team at plazarivierasb@fah.com if you have a guest staying for 10 or more days.

Smoking

Please be aware that Plaza Riviera is a smoke-free property. Smoking (including marijuana and vaping) is not permitted anywhere on the premises.  Please ensure that your guests respect this policy.

Noise

The quiet enjoyment of Plaza Riviera is very important to us and a condition of your lease. So that all residents of the Plaza Riviera community can enjoy their time here, we ask that all residents please keep the noise level inside and outside the apartments to a modest level. Per the rental agreement, all residents are entitled to quiet enjoyment of their homes.  

Package Deliveries

Plaza Riviera offers Parcel Pending smart lockers! Parcel Pending makes it easier than ever to receive your online orders. You will receive an email with a link to register for Parcel Pending upon moving in. Click the link to register and complete your profile. We are offering this convenience free of charge.

Bike Storage

Key fob will be required to access the bike storage unit. Bike Storage is provided free of charge. Residents are responsible for providing their own locks. 

Trash and Recycling

Trash and recycling bins are located on the ground floor on the Clifford Street side of the property. Key fob will be required to access bins. Trash pickup day is on Fridays. Please do not dump furniture or any over-sized items, such as mattresses, in the bins as the trash service charges extra to pick up those items. All cardboard needs to be broken down and placed in recycle containers. No styrofoam should be in the recycle containers, please place in the regular trash containers. 

Heating System

Your heating and cooling system was designed to be highly efficient and to heat or cool the living areas when and where you need them as compared to a conventional central system which doesn't offer this choice. You will notice there are wall units located in the living room and bedroom(s), and each can be controlled separately with your hand held remote for five modes: AUTO, COOL, DRY, FAN, & HEAT. Some of the wall units have a small internal pump to remove condensation moisture (a small amount of water) as it occasionally accumulates during either the cooling or dehumidification (if the system is set to DRY.)

During the regular cooling process this condensate pump may occasionally run to eliminate condensation, and you may hear an intermittent light buzzing sound (perhaps every 20 minutes or so.) Now, AND THIS IS IMPORTANT TO KNOW, as compared to operating your system in its cooling mode, if you choose to run it in DRY mode, this will cause a much more rapid buildup of condensation, and as a result, the pump may run much more frequently. Unless you specifically want to dehumidify your apartment home and are willing to tolerate the additional pumping activity, we recommend that you do not run your unit in DRY mode. If you would like additional information on how to operate your system, we have a manual posted on the resident portal and you may also contact our management team.

Water Heater

Your apartment home is equipped with a high efficiency hybrid water heater system located in a locked closet near your front door. The water heater is set at 120 degrees and runs in Hybrid mode.  If you would like access to see your water submeter also in that closet, please indicate to our management team at plazarivierasb@fah.com. 

Water Shut-off Valve

To shut-off water to the entire apartment please indicate to our management team at plazarivierasb@fah.com. Access to the water heater closet will be necessary in order to gain access to the valve on the pipe just above the water meter. The valves lever will need to be turned, perpendicular to the pipe until it stops.

Electric Safety

The Circuit Breaker panel is located in your hallway. A circuit breaker may trip if you overload the circuit or a short circuit condition occurs in a device you have plugged in. If this happens, remove the faulty device and unplug other electrical appliances from that circuit before turning the breaker back to the on position.  

Use caution when using electric space heaters. Space heaters must be plugged directly into an appropriate wall outlet. DO NOT use extension cords or power strips with space heaters. Kitchen and bath outlets are protected by a GFI circuit breaker in the outlet. If you trip a GFI outlet, unplug the appliance from the outlet and then firmly press the reset switch on the outlet.

Bathroom Exhaust Fans

The fans are always on in a low speed continuous operation mode. You may not hear it, but they are on. When the wall switch for the fan is turned on, the fan kicks into high speed mode and you will hear it. The fan stays on high speed until the switch is either a) turned off or b) user leaves room for 30 minutes (timed delay). Note that if the switch is left on and the user enters the bathroom after being gone for more than 30 minutes (fan will be back in low speed mode at this point) the motion sensor will sense movement and kick the fan back on high speed because the wall switch was left on.

Patio Lights

The patio lights are currently on a timer. If you would like to adjust any of the settings on the lights please review the following: 

Heres also a step by step video:

Outdoor Cooking

Only Electric BBQ grills are permitted on patios/balconies.

Pet Policy

Pets are allowed with Landlords prior written permission and a pet deposit of $500 and pet rent of $35-$55/per month. Please contact us plazarivierasb@fah.com if you would like to add a pet to your lease.  

Maintenance and Service Requests

All maintenance or repair needs must be submitted via the Maintenance Request form on the Resident Portal. When submitting the request, you will be given the option to provide permission for our maintenance staff to enter or for us to schedule a time for you to be present. Except in the case of emergency, maintenance requests are generally addressed within 24 hours and performed Monday-Friday during normal business hours. If an appointment is requested, you will be contacted to schedule the service. For emergency repairs requiring immediate attention, please call at (805) 563-3734, press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.

Although we do not anticipate these situations, at times emergencies can occur and in cases such as pipe breakage, fire, flood or water leaks, it may not be possible to advise you prior to entering your home. You will be notified should any emergency situations arise and if there was a need for entry into your home.

Contacting Plaza Riviera Management

The Plaza Riviera team is committed to ensuring that all residents receive a professional and timely response to all questions, concerns, and needs. Please feel free to share anything you feel needs addressing, ideas for improvements, and anything else you feel may help everyone feel more at home here at Plaza Riviera.

• For non-emergency maintenance services: Please use the Resident Portal to submit your maintenance request (see above).
• For general inquiries: Email plazarivierasb@fah.com or use the Resident Portal contact us button.
• For emergency maintenance services: Call (805) 563-3734 and press 3 for immediate assistance OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.

After Hours Maintenance Emergencies

Please refer to our after hours emergency guidelines on our website.

Fire and Police

For all emergencies with immediate risk to life, health and safety, CALL 911. Non-emergency numbers: 

• Police Dept.- (805) 882-8900   
• Fire Dept.- (805) 965-5254

Updated November 19, 2024